Terms & Conditions
Booking
Places are booked on a first-come-first-served basis upon receipt of payment confirmation.
On booking and paying for a class(es) you will receive a booking and payment confirmation by email.
We will confirm your booking as soon as possible. Please note we are unable to offer any refunds for cancellations which occur after the 14 days from the date and time of booking and making payment.
Please notify us of any change in the contact details provided as these will be used The Cook Academy for all correspondence
Cancellation or postponement by you: Where you are unable to attend a class due to adverse weather conditions, illness or other personal circumstances our booking and cancellation policy will still apply however at our sole discretion we will offer alternative dates for a replacement class at short notice (Late Availability Scheme). We cannot guarantee that alternative dates offered will be for the same class or even for the same day of the week. This applies equally to situations where you are unable to attend due to Covid.
Cancellation by us: In the unfortunate and unlikely event that a class has to be cancelled, we will always try and give you as much notice as we reasonably can. Bookings cancelled or postponed due to the Covid pandemic restrictions will be offered a choice of an alternative class or a gift voucher but will not be entitled to a refund. Classes cancelled for any other reason within the control of The Cook Academy will be offered the choice of an alternative class or a refund. We will not be liable for any other costs or expenses that you may incur.
The course content posted on our website may be subject to variations. Occasionally we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such a case we will notify all confirmed attendees as soon as possible and offer to transfer to another class or issue a full refund in our sole discretion
Please let us know if you have any food allergies – it is your responsibility to let us know of any allergies or intolerances. We can not be held responsible for any issues arising from not being informed in advance.
Photography and filming – do not take photos or film anything or anyone other than yourself, without consent or your own work during the class. It is a breach of privacy.
Gift Voucher
Following payment on our website, you will be sent an automated email confirmation and unique voucher code.
If you would like a printed voucher posted to you or a recipient please mention this in the notes at checkout or email admin@thecookacademy.co.uk
Gift vouchers are redeemed by either entering the unique voucher code at the checkout or telephoning us with the details of the class(es) of choice and stating your voucher number.
Our Booking Terms and Conditions also apply to all bookings made with a gift voucher.
Gift vouchers are not refundable in any circumstances but are transferable to another person. Gift vouchers have no face value.
Please notify us of any change in the contact details provided as these will be used by The Cook Academy for all correspondence.
Gift vouchers will be valid for one year from date of purchase.